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Returns and Exchanges

Paying through the Website

Watches must be returned to us in exactly the same condition with all protective stickers, swing tags and accessories intact. Until you are positive you will be keeping the watch, do not wear it. It is almost impossible for a watch to be worn, even for a short period of time, and for the watch not to be blemished or scratched in any way.

  • Imperial Time UK offers a 14 day return policy from day of receipt, on our in-stock items and as long as the watch has not be worn or altered in any way.
  • Do not have the bracelet sized (links removed).
  • All products must be returned with original packaging, manuals, protective tape and swing tags etc.
  • Returns will be credited in full minus a 2% restocking fee
  • Restocking charges are waived on an exchange.
  • Credit will be issued in the same form as payment received.
  • Returns must be shipped via traceable courier, e.g. Fedex or DHL. Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of loss or damages, customer is liable.

Bank Transfer / Wire Payment

We believe that the above conditions are reasonable, fair and quite simple to adhere to. If for some reason one or multiple conditions cannot be met, please call and we will try to help, BUT you must call before you ship the item