Rolex

182 products

Frequently Asked Questions

Are your Rolex watches authentic?
Yes. Every Rolex watch is inspected by specialists who check the case, movement and serial/reference numbers and compare against manufacturer specifications. We also verify provenance and conduct due‑diligence checks before listing.
Do Rolex watches come with original box and papers?
Where available, we include original box and papers and state this clearly on each product page. When not available, we provide our own documentation and a record of authenticity checks.
Can you source a specific Rolex model or reference?
Yes—tell us the reference you’re after and our sourcing team can search our network to locate it and provide timelines and pricing.
What servicing or condition can I expect with your Rolex watches?
Each watch is carefully assessed for timekeeping and condition. If servicing is performed, this will be noted on the listing. We only present pieces we are confident in, and condition descriptions are transparent.
How do I book a viewing?
Book a viewing via imperialtime.co.uk or contact us to arrange an appointment at our Kensington showroom.
Who are Imperial Time UK Ltd?
Established in 2015, we are a Kensington, London specialist in luxury watches and jewellery. Member of the National Association of Jewellers (NAJ). Showroom: 79 Kensington Church Street, London.
Do you offer watch repairs and servicing?
Yes, our expert watch repair services cover all luxury brands including Rolex, Patek Philippe, Audemars Piguet, Cartier, Omega, and Hublot. Services include movement servicing, polishing, battery replacement, strap/bracelet adjustment, and full restorations. All repairs are conducted by qualified horologists and come with a service guarantee.
Do you provide valuations for insurance?
Yes, we provide professional watch and jewellery valuations for insurance purposes, resale, and probate. Our valuation reports include detailed specifications, market value, and certificates, accepted by major UK insurance providers.
Do you ship watches internationally?
Yes, we offer insured and tracked international shipping for all luxury watches. All items are packaged securely, require signature on delivery, and are fully insured during transit to ensure peace of mind.