Frequently Asked Questions
What quality standards do you use for your necklaces?
We follow internationally recognised standards for precious metals and gemstones and provide clear grading details (such as the 4Cs for diamonds) on each product where applicable.
Are your pieces hallmarked?
Yes—precious metal items are hallmarked in accordance with UK regulations, and metal purity is clearly stated on each product page.
Can you resize or adjust jewellery?
Most rings and bracelets can be resized or adjusted by our workshop. Contact us with your size and we’ll confirm options and turnaround.
Do you provide valuations or certificates?
We can provide invoices for insurance and, where applicable, third‑party diamond or gemstone certificates. Ask us about certification for a specific item.
How do I book a viewing?
Book a viewing via imperialtime.co.uk or contact us to arrange an appointment at our Kensington showroom.
About Imperial Time UK Ltd
Established in 2015, based in Kensington, London. Member of the National Association of Jewellers (NAJ). Showroom: 79 Kensington Church Street, London.
Do you offer watch repairs and servicing?
Yes, our expert watch repair services cover all luxury brands including Rolex, Patek Philippe, Audemars Piguet, Cartier, Omega, and Hublot. Services include movement servicing, polishing, battery replacement, strap/bracelet adjustment, and full restorations. All repairs are conducted by qualified horologists and come with a service guarantee.
Do you provide valuations for insurance?
Yes, we provide professional watch and jewellery valuations for insurance purposes, resale, and probate. Our valuation reports include detailed specifications, market value, and certificates, accepted by major UK insurance providers.
Do you ship watches internationally?
Yes, we offer insured and tracked international shipping for all luxury watches. All items are packaged securely, require signature on delivery, and are fully insured during transit to ensure peace of mind.



















